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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Linda Rodriguez

November 4, 2025

5  out of  5
rating by Linda Rodriguez
"Today Jessica Morley again gave me reason to be grateful for being insured with State Farm at James Brown’s Agency! When I call the Agency and Jessica assists me, I am confident in the information I am given and how coverage best meets my needs. She is always pleasant, professional, knowledgeable and patient! She’s a huge asset to the Agency and the insureds! Thank you!"
We responded:
"Thank you so much for your kind words and for sharing your positive experience with Jessica! We’re thrilled to hear that she consistently provides professional, knowledgeable, and friendly service. It’s wonderful to know you feel confident and well-supported with your insurance needs. We truly appreciate your loyalty and look forward to continuing to serve you. Thank you for choosing our agency to service your insurance needs."
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Kevin Granberry

November 3, 2025

5  out of  5
rating by Kevin Granberry
"The James Brown State Farm agency customer service is top notch. I worked with Jessica who provided me with great information before I purchased my new car and quick was able to insure my new vehicle after purchase. I highly recommend them"
We responded:
"Thank you so much for your kind words and for sharing your positive experience with our agency! We're thrilled to hear that Jessica provided you with helpful information and that your vehicle was insured smoothly and efficiently. We truly appreciate your recommendation and look forward to continuing to assist you with all your insurance needs."
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Sandee Dean

October 31, 2025

5  out of  5
rating by Sandee Dean
"Quick to respond and very easy to work with. Highly recommend."
We responded:
"Thank you for your wonderful feedback! We're glad to hear that our team was quick to respond and easy to work with. We appreciate your high recommendation and look forward to serving you in the future!"
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Gene Caso

October 30, 2025

5  out of  5
rating by Gene Caso
"Very pleased with the customer service and support provided by Jessica Morley."
We responded:
"Thank you for your wonderful feedback! We're thrilled to hear that Jessica Morley provided you with excellent customer service and support. We truly appreciate your kind words and look forward to continuing to serve you."
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Valarie Finklea

October 30, 2025

5  out of  5
rating by Valarie Finklea
"Jessica was amazing in assisting me with going over all of my policies. She was patient, knowledgeable and knew each product well. It was a pleasure working with her."
We responded:
"Thank you so much for your wonderful feedback! We're delighted to hear that Jessica provided you with such expert and patient assistance. She truly cares about helping our clients understand their policies, and we're happy she made your experience a positive one. We look forward to assisting you again in the future!"
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Correll Johnson

October 27, 2025

5  out of  5
rating by Correll Johnson
"The agent (Karmen Kendrick) did a amazing job helping me out to find a policy that fit my family as well as my budget quickly and with no hesitation thank you State Farm for having such a valuable agent for you The Johnson family 🤝"
We responded:
"Thank you for your kind words! We're thrilled to hear that Karmen Kendrick was able to find a policy that fits your family's needs and budget quickly and seamlessly. We’re proud to have her as part of our team and appreciate your trust in us. If you ever need anything else, we're here to help!"
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James Eubanks

October 27, 2025

5  out of  5
rating by James Eubanks
"I have worked with the State Farm office of Mr. James Brown for over twenty years and they have provided excellent service to me and my family. I'm a satisfied customer. With that stated, since Ms. Jessica Morley has joined the James Brown agency, she has been a "value-added" member of his team. She is very helpful, courtesy and response to my questions in a timely manner. Thank you, Jessica."
We responded:
"Thank you so much for your continued loyalty and kind words! We truly appreciate your trust in our team over the past twenty years. While Jessica has only been with us for a short time, we're thrilled to hear that she has already been helpful, courteous, and responsive to your questions. Your satisfaction means a lot to us, and we look forward to serving you and your family for many more years to come. Thank you again for your support!"
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James Holland

October 25, 2025

5  out of  5
rating by James Holland
"Working with Jessica Morley from State Farm agent James Brown, was and is always a delight. She is kind, courteous, and very knowledgeable. Jessica always answers all of my questions and works out any issues that I may have. They should change the slogan from Jake with State Farm to Jessica with State Farm!!"
We responded:
"Thank you so much for your kind and thoughtful feedback! We're delighted to hear that Jessica Morley consistently provides you with excellent service. She truly cares about our clients and strives to ensure all questions and concerns are addressed. We appreciate your trust and look forward to continuing to assist you!"
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Amath Taboure

October 24, 2025

5  out of  5
rating by Amath Taboure
"I've been with James brown state farm since I got to this country over 23 years, great people and very professional."
We responded:
"Thank you so much for your heartfelt words and for trusting us for over 23 years. We truly value your loyalty and are grateful to have had the opportunity to serve you throughout such a long time. If there's anything you need in the future, we're always here for you!"
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Renae M

October 24, 2025

5  out of  5
rating by Renae M
"Jessica is amazing. Very informative and helpful."
We responded:
"Thank you for your kind words! We're so glad to hear that Jessica was informative and helpful. She’s dedicated to providing excellent service, and we truly appreciate your feedback. If you ever need anything else, please don't hesitate to reach out!"
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veronica sullivan

October 16, 2025

5  out of  5
rating by veronica sullivan
"Was very happy to speak with Jessica , she was very respectful, very humble she spoke to me in a timely professional manner she’s a great asset to State Farm insurance company."
We responded:
"Thank you for sharing your wonderful experience! We’re delighted to hear that Jessica provided you with respectful, professional, and timely assistance. She truly is a valuable asset to our team, and your kind words mean a lot to us. We appreciate your loyalty over the years and look forward to serving you for many more!"
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Angel Fontalvo

October 13, 2025

5  out of  5
rating by Angel Fontalvo
"Karmen Kendrick assisted me. The process was very smooth: I requested a homeowners insurance quote, and Karmen reached out to me with the quote estimate. We spoke over the phone, she answered all the questions I had, then I purchased the policy. She was friendly, courteous and knowledgeable."
We responded:
"Thank you for sharing your positive experience! We're glad to hear that Karmen was able to assist you smoothly and that she provided friendly, courteous, and knowledgeable service. We truly appreciate your trust and look forward to serving you in the future. If you need any further assistance, please don't hesitate to reach out!"
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J H

October 1, 2025

5  out of  5
rating by J H
"Jessica is the best!! Prompt and efficient!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear you're happy with our service. We appreciate your support and look forward to continuing to exceed your expectations!"
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Anne herry

September 26, 2025

5  out of  5
rating by Anne herry
"Great experience with the staff. Karmen was personable, thoughtful and thorough."
We responded:
"Thank you so much for your kind words! We're glad to hear you had a great experience with our staff, especially Karmen. We look forward to serving you again!"
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Ryan Kittrell

August 28, 2025

5  out of  5
rating by Ryan Kittrell
"Jessica has been very helpful as we just added a new car and our 16 year-old daughter to our coverage. She had great suggestions on actions we could take to reduce our premium."
We responded:
"Thank you so much for sharing your positive experience! We're glad Jessica could assist you during this important update to your coverage. It's wonderful to hear her suggestions helped you find ways to reduce your premium. If you need any further assistance or have questions in the future, we're always here to help!"
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Jeff Speights

August 27, 2025

5  out of  5
rating by Jeff Speights
"I have dealt with many Insurance agents over the years and I must say that Jessica is one the the most courteous, professional and responsive I have ever had the pleasure of doing business with. My wife and I feel very comfortable with our account(s) in her hands."
We responded:
"Thank you very much for your thoughtful words and for sharing your experience. We're delighted to hear that Jessica offered you courteous, professional, and attentive service. Earning your trust and ensuring your comfort in our office is exactly what we aim for."
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kim jackson

August 22, 2025

5  out of  5
rating by kim jackson
"I couldn't be happier with my experience. Karmen Kendrick was incredibly helpful and responsive."
We responded:
"Thank you so much for your wonderful feedback! We're thrilled to hear that Karmen Kendrick provided helpful and responsive service. Your satisfaction is our top priority, and we're glad we could meet your expectations."
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Quintin Tookes

August 21, 2025

5  out of  5
rating by Quintin Tookes
"Jessica provided excellence customer service. Very attentive to my needs. Explain all my options in detail."
We responded:
"Thank you! We're glad you enjoyed our attentive service. We look forward to serving you again!"
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B Mason

August 15, 2025

5  out of  5
rating by B Mason
"JESSICA MORLEY STATE FARM AGENT DOES AMAZING! GREAT THINGS QUALITIES CUSTOMER SERVICE..VERY INFORMATIVE..VERY HELPFUL. AND MUCH MORE! JESSICA MORLEY IS FANTASTIC."
We responded:
"Thank you so much for your kind words and positive feedback about Jessica! We are thrilled to hear that she provided you with excellent service and was helpful and informative. At our office, we always strive to deliver outstanding customer service and prioritize our clients' needs. Your support means a lot to us, and we look forward to continuing to serve you with the same dedication."
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Betsy Nemec

August 14, 2025

5  out of  5
rating by Betsy Nemec
"My family has been served ny this agency for a long time, they've always taken great care and served us so well. They're knowledgable, prompt, and incredibly helpful."
We responded:
"Thank you for your kind words! We're glad our team has provided you and your family with helpful and prompt service. We appreciate your support!"
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Semere Tesfamariam

August 11, 2025

5  out of  5
rating by Semere Tesfamariam
"Awesome and exceptional service from this team. Thank you Jessica!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear about your positive experience with our team. Jessica and the entire staff are dedicated to providing outstanding service, and it's wonderful to know we met your expectations. We appreciate your support and look forward to serving you again!"
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lizzie partee

August 11, 2025

5  out of  5
rating by lizzie partee
"State Farm Agent Jessica is an excellent person to do business with. She has an excellent personality."
We responded:
"Thank you for your kind words! We're delighted to hear that Jessica provided you with excellent service and a great experience. Your positive feedback means a lot to us!"
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Robert Harpe

August 6, 2025

5  out of  5
rating by Robert Harpe
"I called my State Farm Agent on Monday, August 4, 2025, and left a voice mail message, that I plan to pay my monthly payment online this week. There has been some recent changes at State Farm, and I was concern about the late fee and possibly cancellation. James Brown has been my State Farm Insurance Agent since 1988, and didn't want any interruption. I spoke with Jessica Morley, the Office Representative, who explained I was in a grace period, and I can pay online this week, which will include a late fee on next month's bill, but my policy will not be in jeopardy of cancellation. Jessica provided peace of mind. I made the monthly payment this morning. Thank you!"
We responded:
"Thank you for sharing your positive experience! We're glad Jessica was able to reassure you and provide clarity during this time of change. It's wonderful to hear that you were able to make your payment smoothly and that your policy remains secure. We truly appreciate your loyalty since 1988 and value your trust in us. If there's anything else we can assist you with, please don't hesitate to reach out!"
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Lionel Mirville

July 15, 2025

5  out of  5
rating by Lionel Mirville
"Mr. Brown’s agency was very professional and knowledgeable. I needed home insurance. Everything was finalized on the same day."
We responded:
"Thank you for your kind words! We're glad we could assist quickly and professionally."
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Easter smith

June 27, 2025

1  out of  5
rating by Easter smith
"They never answer the phone and never return your phone calls. The lady Jessica is a liar she claim that she was sending me a copy of my declaration page but I never received it. When I called the customer service number they stated they James brown or even JESSICA one of them had cancelled my policy and refunded my money which I wasn’t informed of and I NEVER received the refunded check. I don’t know how you can run business but is never there or answers the phone I will never recommend this location to get my insurance from by far this has been the worst experience I’ve ever had with Statefarm. Even other customer service representatives from the 1800 number couldn’t reach them this is sad."
We responded:
"We sincerely apologize for your unfavorable experience. It is certainly not our intention to cause frustration or inconvenience. We regret that our communication has not met your expectations and that you have not received the necessary documents or refund information. Your feedback is very important to us, and we will address these issues to improve our service. Thank you for bringing this to our attention, and we are sorry for any inconvenience caused."