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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Dorothy Harris

Dorothy Harris

October 23, 2024

5  out of  5
rating by Dorothy Harris
"Jessica is very efficient, and responds immediately with excellent service!"
We responded:
"Thank you for your kind words! We're thrilled to hear that Jessica provided you with excellent and efficient service. We appreciate your feedback!"
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Paulette Smith

October 14, 2024

5  out of  5
rating by Paulette Smith
"They are very prompt and I have been with them for over 40 years. There is never a time that we reached out and they don’t respond. Very nice agency."
We responded:
"Thank you for your kind words! We appreciate your loyalty over the past 40 years and are always here to help. Looking forward to continuing to serve you!"
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Quintin Tookes

September 20, 2024

5  out of  5
rating by Quintin Tookes
"Excellence customer service. Very attentive to your needs."
We responded:
"Thank you! We're glad you enjoyed our attentive service. We look forward to serving you again!"
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AMARIE Mac

September 19, 2024

5  out of  5
rating by AMARIE Mac
"I have been with State Farm agents Tony and James Brown for over 25 years. I have always felt like family because they take great care of their customers. Thank you for your continuous care."
We responded:
"Thank you so much for your kind words and for being with us for over 25 years! We’re grateful to have you as part of our State Farm family and are always here to take care of you. Your trust means the world to us!"
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Kenneth Washington

September 19, 2024

5  out of  5
rating by Kenneth Washington
"The Team offers outstanding customer service with customer-centric cost saving alternatives. This group is a pleasure to work with."
We responded:
"Thank you for your feedback! We’re glad to hear you’ve had a great experience with our team. Providing exceptional service and cost-effective solutions is our priority, and we appreciate your support!"
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Janice Green

September 19, 2024

5  out of  5
rating by Janice Green
"I am extremely pleased with James Brown agency. I have had the pleasure of doing business with James & Tony for over 25 + yrs from handling homes, cars and claims. They made everything so seamless and reassured.And let’s not forget how knowledgable Tony & James are with insurance policies which is nice."
We responded:
"Thank you for your kind words! We’re thrilled to have served you for over 25 years. Tony and James appreciate your recognition of their expertise. We look forward to continuing to support your insurance needs!"
Profile photo of Perry Avant

Perry Avant

September 19, 2024

5  out of  5
rating by Perry Avant
"Without hesitation, I am providing this testimonial for the State Farm Insurance Agency of James Brown. We have automobile, homeowners, life, and disability insurance policies through James's agency and have been customers for over 35 years. James and his team are fantastic and have always kept us apprised of what actions need to be taken with our policies. He and his team are mindful of customer satisfaction, trustworthy, and provide excellent service. James has made the process of dealing with insurance easy and painless. We have been treated like family and are happy to give this '5-star' testimonial for James Brown's State Farm agency."
We responded:
"Thank you for your wonderful testimonial! We're honored to have served you for over 35 years and are thrilled to hear you've felt like family. Your trust means everything to us. We look forward to continuing to provide excellent service!"
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Toni Mayes

September 18, 2024

5  out of  5
rating by Toni Mayes
"I had a great experience at the James Brown agency for State Farm Insurance. From the moment I reached out, both James Brown and Jessica were super responsive. Jessica was incredibly helpful and knowledgeable. She took the time to understand my specific needs and also researched any discounts I could be eligible for. Whenever I had a question or needed assistance, she was always quick to reply and provide clear explanations. Her expertise and friendly demeanor made the entire process seamless. I highly recommend the James Brown agency to anyone looking for exceptional insurance coverage and great customer service."
We responded:
"Thank you for your great review! I am glad my staff was able to provide responsive and helpful service. It’s wonderful to hear that Jessica’s expertise made the process easy for you. We appreciate your recommendation and look forward to assisting you again!"
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Courtney Hewitt

September 13, 2024

5  out of  5
rating by Courtney Hewitt
"Great service, honest team, local knowledge. Doesn’t get any better, thank you all!"
We responded:
"Thank you for the great review! We appreciate your kind words about our service, team, and local knowledge. Your gratitude means a lot to us!"
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Vivian Daniels

September 12, 2024

5  out of  5
rating by Vivian Daniels
"The customer service is exemplary. I've only had pleasant experiences where my issues were heard and resolved. This is definitely the office that is not only professional, but they also have your best interest at heart."
We responded:
"Thank you for your kind words! We're glad to hear you've had positive experiences with our team. Your satisfaction is our priority, and we look forward to serving you again!"
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Quintina Robinson

September 12, 2024

5  out of  5
rating by Quintina Robinson
"James Brown has been my agent since 1999! From car and renter's to car and homeowners insurance. James, Tony, and Jessica are extremely supportive during times when I've had to file a claim. If you are looking for an agent that cares about you and your insurance needs, I HIGHLY RECOMMEND this one! I refer ANYONE who asks me about insurance to James Brown!"
We responded:
"Thank you for your loyalty and trust over the years! I’m glad to hear that me & my team (Tony & Jessica) have been able to efficiently service your insurance needs. Your referrals mean so much to us, and we’re always here to help!"
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Darryl Tookes

September 9, 2024

5  out of  5
rating by Darryl Tookes
"They have always been professional and responsive to my family's concerns. They are excellent examples of what it means to give excellent service."
We responded:
"Thank you for your kind words! We're glad our service met your family's needs. We appreciate your feedback and look forward to serving you again!"
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Rita Daniels

August 7, 2024

5  out of  5
rating by Rita Daniels
"I am extremely pleased with the James Brown State Farm Insurance Agency. I worked with Tony who is very knowledgeable on all lines of insurance, particularly auto and homeowner's insurance. He answered all my questions, was very professional, and worked with me to find the best coverage. I highly recommend this agency."
We responded:
"Thank you for the great feedback! We're glad Tony could help you find the best coverage and answer all your questions. We appreciate your recommendation!"
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Zeitlan Kozan

April 5, 2018

5  out of  5
rating by Zeitlan Kozan
"Top Notch insurance firm that I have used 20 years."